No matter what the topic, it's very complicated and beyond our reach...until we actually take a look at it. There is nothing that you cannot learn provided you have the interest and can make the time. When it comes to your computer, it's actually very easy.
Gtekk content was originally focused on giving technical support personnel the ability to view multip operating systems and software use within those systems. That enabled support to actuallly see what their client was seeing, which made walking non-IT clients through procedures easy for the tech and painless for the client. That is the pefect working model between client and support: Easy/Painless.